Community management used to be a professional practice in the fringes of the professional communications field. With the rise of enterprise social networks like Yammer, Jive and what have you, it has suddenly become a key skill in internal communications.
At the heart of community management is relationship building – or network weaving. People skills are a must. A community manager is an empathetic strategist – he/she is a leader behind the scenes who quietly builds the organisational network and makes sure information, skills and ideas travel freely – a must if the organisation is to respond to the threats and opportunities that the fast paced outside world throws on its path.
It is a way to maximise the investment in the collaboration platform!
I’ve developed a toolkit on community management – you can check it out at http://businessgoessocial.net/toolkit.
Or if you just prefer to download the above infographic as a PowerPoint file you can do so here.